Returns & Exchanges
At MADRINAS, we strive to ensure you love every sip, but due to the perishable nature of our coffee and energy products, we cannot accept returns on opened items. If your order is damaged or incorrect, please reach out to our support team within 14 days of delivery for a replacement or refund.
Contact Support
Email our crew at [email protected] with your order number and a brief explanation of the issue.
Provide Documentation
If your package arrived damaged, please include clear photos of the shipping box and the affected products.
Review Process
Our team will review your request within 48 business hours to determine eligibility for a refund or reshipment.
Resolution
Once approved, we will issue a credit to your original payment method or ship out your replacement fuel immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing