Frequently Asked Questions
Everything you need to know about your MADRINAS order and products.
How long does shipping typically take?
Orders are processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 10-21 business days depending on the destination.
Are MADRINAS products gluten-free and vegan?
Many of our products, including our Green Coffee Fuelers, are vegan and gluten-free. However, our Whole Bean and Ground Coffees are naturally gluten-free but may vary by roast. Please check the specific product page for detailed nutritional information.
What is your return policy for food items?
Due to the nature of our products being food and beverage, we cannot accept returns once the product has left our warehouse. If your order arrived damaged or incorrect, please contact our support team within 14 days for a replacement or refund.
Can I track my order once it has shipped?
Yes! Once your order is dispatched, you will receive an automated email containing your tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, Google Pay, and Shop Pay.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer upon delivery.